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Our new cancellation and rescheduling policy.
Our Peace of Mind Promise
With Maximum Flexibility, we give travellers who book new reservations by 30 September 2021, the option to change their travel dates, trip duration, or even the destination of their holiday. Travellers can even cancel their rail holiday up to 5 days prior to departure without incurring any change or cancellation fees. Any existing reservations can also be rescheduled up to 5 days prior to departure without incurring any change or cancellation fees. This means you can still book your perfect holiday for the best price, with peace of mind that if the dates no longer work, you can change them without paying any fee
If the future date of travel is unknown at the time of the change or cancellation, customers will receive a refund in the form of a Refund Credit Note. The Refund Credit Note will be banked, financially protected, and can be used for travel with any of our family of brands within 24 months of the date of issue.
*Additional restrictions may apply for any rail holidays that include Cruises, Belmond, Alaska Railroad, Glacier Express Excellence Class, Rocky Mountaineer, Golden Eagle Luxury Trains, Journey Beyond Rail Expeditions, The Blue Train, El Transcantábrico, Tsars Gold, or other luxury trains. Please be aware that certain arrangements, may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that portion of the travel arrangements.
Frequently Asked Questions
What flexibility do we have when travelling with Railbookers?
The safety and security of our guests are our top priority. Given the current UK and foreign government national emergencies and circumstances beyond our control, we have revised our terms and...
Can I upgrade to first-class rail on some or even all of my train journeys?
You certainly can. We know that many of our customers like to upgrade some or all of their train journeys to first-class. Upgrading will give you a larger seat, more legroom and even a meal and drinks...