Rail Travel Accessibility and Special Needs

Requesting Assistance on the Train

If you require assistance getting on or off the train, or with your luggage on your route, in many cases, your Railbookers Travel Consultant will be able to request assistance for you on trains and at stations across Europe. Speak to one of our expert team for more details.

Service Animals

Guide dogs are permitted in all areas where passengers are allowed on trains in Europe and North America.

Wheelchair Accessibility

Railbookers strives to provide a safe, enjoyable and memorable travel experience. Please be aware, however, that some transportation services and accommodations may not be equipped to provide access and support to all individuals. Therefore, all guests are requested to advise us in advance of any physical, medical, or special needs, as well as any accommodations or requirements. This may include the need for a wheelchair or walking-assistance device, wheelchair access, need for supplementary oxygen or any other requirements.

If your itinerary includes a wheelchair booking on Eurostar, you will be travelling in the dedicated wheelchair passenger space located in a Standard Premier carriage. A ramp will be available, and you will be assisted by Eurostar staff when boarding the train. Please arrive at the Eurostar terminal at least 45 minutes before departure and notify a member of staff that you require assistance.